Diseño de una plataforma colaborativa para acelerar los tiempos de respuesta, seguimiento e información en los pedidos y necesidades de los clientes de la empresa Nenacomex Logistic Group S.A.S.

Abstract

The present document summarizes the experience received in an internship at the Level II importer, Grupo Logístico Nenacomex, in which, during the stay and training at the company, a problem was detected in response times, follow-up and information on orders and client. needs. For this reason, this project also proposes the design of a collaborative digital platform, in order to speed up and reduce the high rates of customer dissatisfaction, in order to target a competitive and productive growth of the Nenacomex company.