Propuesta para la recuperación de la certificación en calidad de la cmpresa Incolab services Colombia S.A.S. Tomando como referencia la norma ISO 9001:2015

Abstract

With the arrival of the internet era and globalization, it is necessary for companies to have mechanisms that allow them to be more competitive, not only locally or nationally but also internationally, with customer satisfaction always being a crucial factor. The objective of this degree project is to carry out a proposal for the recovery of quality certification under the ISO 9001 Standard in its 2015 version, providing the organization with information related to the advantages and benefits of having said certification, as well how to provide the tools and / or strategies required for its achievement. This degree project is made up of 4 specific objectives, each one focused on achieving the main objective, the purpose of which lies, as mentioned in previous lines, in the recovery of the certification of the Quality Management System of the company Incolab Services Colombia SAS, under ISO 9001: 2015 standard. Thanks to this proposal, the senior management of INCOLAB SERVICES COLOMBIA S.A.S, will be able to know the degree of compliance with the ISO 9001: 2015 Quality Management System and the strategies proposed to follow for the future recovery of their certification.