Diseño de un manual de funciones y procedimientos, reglamento interno y caracterización de procesos de la fundación psicoterapéutica tundama

Abstract

We designed a Manual of Functions and Procedures, Internal Work Rules and Process Characterization of the Tundama Psychotherapeutic Foundation, in order to reduce the existing shortcomings through the implementation of these tools; we contributed to improve the organization both internally and externally. This work is divided into three parts. The first part is the characterization of all the processes present in the Tundama Psychotherapeutic Foundation; the characterization sheets were designed with two approaches aimed at the quality of the processes, and with this provide a tool that describes the way each process works in accordance with its requirements. Secondly, the procedures manual was designed and followed by the functions manual; This was done with the purpose of consolidating the facility in its processes as an essential tool to present in an orderly, sequential and detailed way the operations of the different processes that are in the foundation, facilitating the interrelationship among officials and streamlining the administrative and operational management, which was mentioned above, In the case of the Procedures Manual and the Functions Manual, we focused on improving important issues such as communication and coordination, thus allowing reform and obtaining an order in the information of the organization, all with a view to good performance of the organization and the state of its organizational structure. And finally, the design of internal regulations, this, in order to document and structure a series of mandatory standards that must be met by both employer and workers simultaneously, and contribute to the regulation of all activities that are performed within the Foundation. Finally, the design must be revised and updated periodically according to the changes that the Tundama Psychotherapeutic Foundation requires.