Mejora al sistema logístico para la flota de transporte de carga en la empresa Puertoriente y logística Trasporte S.A.S.

Abstract

This research is focused on the elaboration of an improvement Action Plan for the company Puertoriente Logística y Transporte S.A.S. The company is located to transport stone material, internal service of transport vehicles (high bed, low bed, trucks and turbos) and lifting equipment (cranes, wagons and loaders), it provides the service of disarmament, transport and weapons of drills drilling and workover, transportation service for oversized and extra heavy loads, by road nationwide, especially to the Quifa and Rubiales field wells. The main objective of this research is to improve the logistics system for the management of the company's transport fleet, with a view to continuing to have quality service to customers, eliminating situations of customer dissatisfaction and dissatisfaction. The methodological process is based on collecting information through the historical analysis of documents, using files, questionnaires and interviews, especially with the focus group, field diaries, and observation; Subsequently, tools such as the Ishikawa diagram and the pareto diagram were used, which specifies obtaining relevant information, to identify the problems affected in terms of the company's logistics. The main result of this research was the implementation of an action plan with improvement activities, the actions taken were established based on the diagnosis made of the main problems that arise in the company in the development of its activities, highlighting the Included in the equipment updates and the entire fleet, with the improvements a strengthening of the company in its commercial activity and recovery of customers who did not use our service, due to nonconformities detected during the realization of it.