Plan de mejora para el proceso de distribución extensiva farmacéutica a domicilio en la empresa saluti S.A.S. de la ciudad de Cali

Abstract

The purpose of the research work carried out is to design an improvement proposal to optimize the process of extensive pharmaceutical home distribution in the company SALUTI S.A. S in the city of Cali; the process begins with the request of orders which are received, enlisted and dispatched after verification of the area of enlistment; once these are prepared they are routed according to the code of the zone by the area of transport; the deviation presented part of the increase of the returns of orders, by concept of delay in the deliveries, which leads to reprocessing, a low level of service to the client, increase in indirect costs among others.

In order to fulfill this project, four (4) specific objectives were established; the first objective comprises the elaboration of a diagnosis of the processes and causes that generate returns in the company SALUTI S.A.S, the second objective, I seek to determine the order cycle at a quantitative level for the process of home deliveries in the company, the third objective was to design improvement strategies for the process of returns for home service based on the findings of the diagnosis and the fourth objective comprises the elaboration of the improvement plan based on the PMBOOK methodology.