Optimización del canal de telecomunicación y asistencia virtual para acelerar los tiempos de respuesta, seguimiento e información de la reserva internacional de habla hispana

Abstract

Hotel Cartagena Plaza is part of a consolidated company and leader in its industry, which has great national and international standards which make it the preferred accommodation company for national and international people, projecting itself as the leading company in the Bocagrande sector in as for hotels. While it is essential for the company to hire trained personnel for each responsibility required by positions within the company. This hotel company is the product of the hard work and effort of Mr. Eduardo Monroy and Mrs. Bertha de Monroy (Q.E.P.D), who had acquired the hotel experience in their first opening with the SAN FELIPE hotel in the center of the city of Cartagena in the year of 1967 and with the EL DORADO hotel in 1973, as time passed his motivation to grow and move forward with the hotel chain, motivated and driven by the great satisfaction of seeing Pleasant looks of enthusiasm on the faces of those who had been guests of the hotels of the organization, they also tried to create attractive offers aiming to fulfill dreams vacation