Propuesta para el diseño de un sistema de gestión de calidad para la empresa pulguero.ma

Abstract

During the development of the economic activity the company pulguero.ma identified problems which must be corrected by designing a quality management system, since given globalization and the changing market it faces, the level of demand in terms of quality is increasingly higher, given the growing increase in the demand for consumption of products, mostly unnecessary for daily life, within these are the textile industries, these products are required by all strata of society, that is, they are mass consumption. The company, upon becoming aware of the importance of the quality that its products must have, was forced to improve its processes, since this allows the company to increase the level of customer trust and in this way help create new opportunities giving it an added and differentiating value. First, an initial diagnosis of the company was carried out to know how the company is incorporated and if it is complying with the requirements established in the ISO 9001: 2015 standard, the next step was the standardization of processes through the implementation of the necessary documents based on the standard, since each process must be controlled to have optimal results, subsequently, the processes are evaluated through management indicators to understand the performance of the same and implement the management formats to have knowledge of the efficiency of the processes and that in the same way they meet the demands of the clients, finally, a budget was made for the implementation of the management system and the design of the same was delivered to the company in written and digital format.