Aspectos relacionados a la satisfacción del cliente desde la psicología organizacional en el sector turismo en países latinoamericanos. Revisión documental 2010 -2020

Abstract

This work analyzes the phenomenon of customer satisfaction in the tourism sector. Through the compilation of information in international databases, the concept is explored from various investigations, through a matrix in which the data obtained is classified, variables such as the country of origin, description of the investigation and conception are found. Theoretical customer satisfaction. Finally, this information is condensed with the triangulation method, which sheds light on three crucial factors, individual, company and environment, common to the theories proposed by the authors.